Mayor Jones Launches Mobile 311

Jun 30th, 2006

Mobile Mayor Sam Jones is proud to announce the launch of a great new city service – Mobile 311. It’s the new way for citizens to report non-emergency city services – things such as drainage issues, trash pick-up delays, overgrown weeds, potholes and much more.

“We are making City Hall as accessible as possible,” said Mayor Jones. “Improving citizen service is a top priority of mine. The City of Mobile wants to hear from the citizens on how we can improve these services.”

Mobile 311 is a simpler way to reach the “citizens’ helpdesk.” Here’s how it works – a citizen dials 3-1-1, 24 hours a day, 7 days a week. They file a Service Request Order (SRO) with the Mobile 311 staffer. Mobile 311 will then forward it to the proper city department, eliminating the need for citizens to track down phone numbers in a directory.

The caller is given an SRO number, so they can check back with Mobile 311 for a status report. Within the next couple of months, citizens will be able to track their SRO through the city’s website (www.cityofmobile.org).