The Mobile Fire-Rescue Department understands that medical billing, insurance issues and requests for records can be complicated and in many cases unnerving. Our patient involvement does not end with transferring of care to a medical facility. It starts with the initial patient contact and extends through assistance with claims processing. We currently utilize third party agencies to process all bills as well as collection of outstanding accounts. These companies will sustain the same professional customer service you have grown to expect from our department. Additionally, the EMS staff will gladly assist the citizens of Mobile with procedures, documentation, and compliance with federal, state and local laws to ensure your records are processed accurately and efficiently.
Inquiries regarding billing and records should be directed to EMS Management and Consultants on the dedicated Mobile Fire-Rescue line: (251) 378-2336.
Mobile Fire-Rescue Department and its third-party companies comply with the Health Insurance Portability and Accountability Act (HIPAA). In doing so, our patients are given the right to obtain access to their medical and billing records created by our services. Due to the sensitive nature of your PHI, we require all rules to be followed to ensure the safety of your information. We respect your privacy, and treat all health information with care and utilize strict policies of confidentiality.
MFRD only bills for medical services rendered mainly when a patient is transported to an Emergency Department. There may be occasions when customers are be billed for services rendered when treatment did not require transport to another facility. In either case, we will only bill for our department’s services, and these charges will be itemized on your bill. Our third party agency will send the itemized billing invoice to the patient via the United States Postal Service (USPS). Furthermore, each invoice will explain how and where to send insurance information or payment. If you have any questions about your statement please call (251) 378-2336. For privacy and legitimacy, please expect to be asked a series of questions to verify that you are the account holder.
In accordance with law, if you would like to obtain a copy of your Patient Care Report (PCR) we will require the following:
You may pick up a copy of your own PCR in person with an official photo identification (i.e. driver license, passport, etc.) at:
EMS Division
Mobile Fire-Rescue Department
701 St. Francis Street
Mobile, Alabama 36602
- OR -
An attorney may request a copy of your PCR and/or itemized bill via written request on official stationery with office letterhead. Please include patient’s full name, SSN, Date of Birth, Date of Service, and email contact information. This request must be accompanied by an Authorization for Release of PHI or HIPAA Release Form. This form will need to be signed by the patient and witnessed by the attorney or staff. Records will be released upon payment of the invoice for records. (All requests by attorneys must be approved for release by the City of Mobile Legal Department)
Patient records may be subpoenaed by a court or other competent jurisdiction. Records will be released upon payment of the invoice for records.
The preferred method to request records is electronically using ChartSwap: Secure Medical Records Retrieval Software. Alternatively, requests can be made in writing via USPS at the following address:
Dept #5568
City of Mobile Fire Department
PO Box 11407
Birmingham AL 35246-5568
In addition, MFRD requires pre-payment for all medical records requested. You may pay by check or money order at our EMS Billing Office. We also accept most major credit cards (there will be a 3% surcharge added for all credit card payments). Telephonic processing of payment can be completed with credit card payments only. Please make all checks or money orders out to: Mobile Fire-Rescue Department
To make payment by phone please call:
EMS Management and Consultants
(800) 814-5339
(251) 378-2336
We thank you in advance for your patience and cooperation and look forward to serving your Billing and Record needs.